Customer journey map powerpoint template and keynote. Customer experience template for presentation is laid out in a way that simplifies the complexities you may have previously encountered with keynote or powerpoint. Global keynote speaker antoni lacinai employee engagement leadership communication customer experience watch showreel showreel keynote topics employee engagement read more download pdf leadership communication read more download pdf customer experience read more download pdf testimonials thank you so much for your online keynote. Other pros of our products are lovely modern design, high quality, vector elements. Focus on customer convenience and effort, not experience or satisfaction youre out of coffee. Journey maps are the clearest way to visualize your customer experience.
In his keynotes, jay teaches how to build businesses by giving customers a differentiated experience they notice and talk about. Customer service speaker and expert shep hyken, keynote speaker. Customer experience management event cxm event is the knowledge hub to gain indepth and interactive knowledge about customers. Proactively resolve issues to improve performance and availabilty. Your neighbour, john, is nice but boy does he love to talk. Here are 10 of the top customer experience keynote speakers listed in no particular order. Customer experience ppt cover slide customer experience ppt slide 1 customer. Michel falcon uses customer experience, employee engagement and company culture strategies to grow his businesses. Download the free shep hyken apps and get sheps latest articles. Download courses using your ios or android linkedin. Dans 20year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. We offer training, workshops, and consulting at the location of your choice, providing the learning you need, at the time you want, to educate and energize your employees.
At the same time, customer expectations, shaped by new market entrants, are soaring more than ever. It will enable you to design and deliver bespoke experiences that will attract customers to remain loyal and spread the word of their experience had with you. The marketer of today must be educated in customer experience in order to attract. Ceo of and trends expert jeremy gutsche delivers his 2017 customer experience innovation keynote to his audience in order to inspire and empower each individual with the toolkit necessary for disruptive innovation. Customer service keynote programs keynote speaker brian. Considered to be the customer service turnaround expert, hes been named by the financial post as the new guru of customer service excellence. Customer experience mark sanborn keynote leadership speaker.
Manage the customers experience the palm desert marriott is a beautiful resort near palm springs, california. Jeremy gutsche delivered the customer experience keynote at cxfusion 2017 in las vegas on april 11, 2017. Operating as a retailer in the marketplace of today is challenging. See why ron is rated one of the worlds top 25 whos hot professional business speakers by speaker magazine. Excellent keynotes by mark hurd, oracle ceo, and daniel pink, bestselling author, host, and coexecutive producer of crowd control on the national geographic channel, framed the challenges and opportunities around customer experience, launching two days of. In customer experience many think automation and technology is the future or humans will still perform every task. However, customer service is only one part of providing a. The night before my breakfast presentation, i dined in one of the resorts fine restaurants, the tuscany. Companies are pouring more resources than ever before into building a strong customer experience, and many expect to.
Matt watkinson customer experience author and keynote speaker. I truly enjoyed working with the executives at dfw airport to design this special keynote to focus on taking the customer experience to the next level. Thus, those users, who take advantages of free keynote templates download, get perfect professional tools for new stylish presentations creation. This past march, i was at the resort to speak to the american hardware manufacturing association. Michel falcon uses customer experience, employee engagement. The way any organization interacts with its customers is of utmost importance. Matt watkinson customer experience author and keynote. Customer experience and customer service keynote speaker and entrepreneur. The website of matt watkinson, customer experience thought leader and keynote speaker, and the author of the ten principles behind great customer experiences and the grid. Contact blake speaking download blake morgans media kit keynote session topics. These days, every brand would like to walk an extra mile in order to provide their customers an unforgettable experience. Consumers interact with brands with far more channels than ever before meaning a unique and consistent customer experience is crucial to success.
From user experience to earth experience gerry mcgovern. Akosha onedirect is a social crm suite that helps brands in managing their customer experience across the web like facebook, twitter. His highly popular keynotes reveal the best practices from the successful organizations leading the customer loyalty charge, giving audiences powerful cuttingedge ideas and unique strategies they can put into practice the minute they leave. Keynote speakers often give presentations at companywide events, conferences, trainings and retreats. Jeffs mastery of customer experience strategies extend from creating an engaged work force to following and planning customer touch points throughout the entire customer engagement process. He is an engaging speaker who is sure to make a lasting impression on your audience. This keynote can be tailored towards different audiences from tactical teams e. Customers are more connected than ever, service organizations must respond by delivering customer success moving from transactions to transformation. Learn more about working with blake or having her keynote your event.
Every organization depends on its customers for its growth and with the help of our customer experience management powerpoint template you can certainly explain the concept to your audience in an efficient manner. Uplifting service keynote speakers are some of the most enthusiastic presenters and workshop leaders in the world. Customer service, customer experience, company culture, innovation micah solomon is a keynote speaker, consultant, thought leader, and bestselling author in the fields of customer service, customer experience, company culture, hospitality, innovation, entrepreneurship, and. Bell is a customer service keynote speaker and worldrenowned authority on customer loyalty and service innovation. Customer experience consultant and entrepreneur transforming organisations by focusing on costumer experience. Keynotes delivering key insights on customer experience. Customer relationship speakers keynotes on customer care. Customer experience presentation template for powerpoint.
Optimize digital experience with customer experience analytics from dynatrace. Customer experience presentations by lynn baker customer experience specialist for conferences. Im the author of the grid and the ten principles behind great customer experiences, the ceo of methodical, and a popular keynote speaker. Customer experience keynote speaker customer service. Customer experience keynote speaker keynote speaker and. Every keynoteworkshop is refreshed with latest research and use cases. Motivational customer service keynote speaker, expert and author shep hyken. Shep has a number of professional trainers and facilitators that are approved to deliver the program. Jeff tobes workshops and keynotes challenge teams to think outside their comfort zones to find answers already hidden within their organization. No matter where you are in your customer experience efforts, heart of the customer can help. Antoni lacinai international keynote speaker antoni.
Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a. As a customer service and experience expert and keynote speaker, shep works with. Keynote speaker graham webster is a customer experience expert consultant and keynote speaker. The powerpoint slide is a unique design of four phase clipart illustrations. Customer experience is one of the hottest buzzwords in business these days. Digital is demanding an increasing share of the earths energy and resources and is a major contributor to the generation of toxic trash, to a culture of read more. His innovative keynotes apply whether your customer is a retail consumer or an internal department within your organization. After my keynote, the ladies blessed me with hugs, invitations to be in selfies, conversations, smiles and promises to stay in touch. Customer journey powerpoint template is an incredible diagram for organizations to comprehend and improve overall customer experience. Customer experience, patient experience keynote and virtual speaker, trainer, workshop leader. Customer experience keynote speaker and customer service. Customer experience speaker michel falcon people first.
Connected customer summit is the event designed for the changemakres whove disrupted their industries. Much of his realworld approach to customer experience comes from his entrepreneurial background. A customer wants your promises to be matched so if you want to stand out from the crowd, excellent customer service is essential and an expert customer service speaker is a nice place to start. Jay brings 26 years of marketing and customer experience expertise, and has worked with more than 700 companies, including 36 of the fortune 500. Every single action in digital costs the earth energy. Ron kaufman is the worlds leading educator and motivational customer service keynote speaker for uplifting customer service and uplifting service cultures. Cxm event customer experience management india 2020. In this fastpaced keynote presentation, nick will show you how journey mapping and journey design will take your organization on a fast track to superstardom. David clarke, global cxo and experience consulting leader, digital principal at. In this foundational keynote, cx expert stefan osthaus explains the three darwinist phases of customer orientation together with their pitfalls and opportunities. Michel falcons peoplefirst culture shows retailers how they can create a sustainable model that delivers on this need.
Although these are free elements, they do not have any defects and are fully equipped with all the necessary tools. Customer service expert and speaker adam toporek, keynote. The modern customer experience conference keynotes. As the principal of del mar research he guides companies in making successful customer experience decisions as consultant, keynote speaker and educator, developing and leading courses, training seminars and workshops.
Customer experience keynotes cxfusion 2017 keynote speech. As thought leaders and professional speakers, these presenters know how to engage an audience and leave a lasting impression. Awardwinning customer experience keynote speakers and service excellence workshop presenters meet the uplifting service speakers team. Customer experience management cxm or cem powerpoint. It aids know involvement in the process from customers point of view to identify how they react. Customer journey powerpoint template and keynote slide. Download customer experience powerpoint templates and keynote diagrams that are perfect for preparing presentations related to customers. He is highly respected, seen as a leader in advanced customer experience thinking and is a regular speaker on customer experience at. Intuitive and easy to use making presentations just got a whole lot easier. He is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Micah solomon is a handson customer service consultant, keynote speaker, and trainer, and one of the worlds leading experts on customer service, company culture, and the customer experience. Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a conference or event. It aids know involvement in the process from customer s point of view to identify how they react.
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